Experience

• 02 Jan 2011 - 01 Apr 2014 Branch Sales & Service Officer |

  BRAC Bank PLC

• 01 May 2024 - 30 Sep 2017 Branch Sales & Service Officer |

  BRAC Bank PLC

  - Increasing the customer base through Account opening, FDR, DPS opening. - Achieving targets in terms of deposit, credit card & Loan. - Doing documentation of Loan and process loans (Home Loan, Salary Loan, and Business loan, Credit Cards etc - Ensuring friendly and responsive customer service, being vibrant, polite, and liable to the customer in order to provide excellent customer service. - Handle customer complaints in a positive manner and converting complaints into service improvement opportunities. - Meet all Tax and AML related query.

• 01 Oct 2017 - 30 Apr 2021 Senior Branch Sales & Service Officer |

  BRAC Bank PLC

• 01 Apr 2021 - 01 Aug 2023 Universal Officer |

  BRAC Bank PLC

• 22 Jan 2025 - Sub Branch In Charge |

  BRAC Bank PLC

  - Increasing the customer base through Account opening, FDR, DPS opening. - Achieving targets in terms of deposit, credit card & Loan. - Doing documentation of Loan and process loans (Home Loan, Salary Loan, and Business loan, Credit Cards etc - Ensuring friendly and responsive customer service, being vibrant, polite, and liable to the customer in order to provide excellent customer service. - Handle customer complaints in a positive manner and converting complaints into service improvement opportunities. - Meet all Tax and AML related query.